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Select pickup and destination from the address suggestions, then choose the date, time and vehicle. Enter your contact details and submit the request. Sign in to track it in My journeys. Our team sends a quote; accept it and wait for confirmation. A submitted request alone does not reserve a vehicle.

Book as early as possible, especially for early flights, weekends, events and larger vehicles. The form accepts pickup times at least one hour ahead, but availability is only confirmed by our team. For urgent requests, contact us before relying on a vehicle being available.

Contact our team with your booking reference and the requested changes. Changes depend on availability and may affect the price. Your original confirmation remains valid until the revised details and any new price have been agreed and confirmed.

Pending requests can be cancelled in My journeys. To cancel a confirmed journey, contact our team promptly. Cancellation deadlines, possible charges, no-show terms and refund conditions are provided with your quote. Check these before accepting; there is no universal free-cancellation period stated here.

The estimate uses the driving distance between your selected addresses. Base rates are Comfort €2.40/km, Minivan €3.20/km and Premium €3.40/km, with one-way minimums of Comfort €70, Minivan €93.33 and Premium €99.17. Selected airport–centre arrivals use fixed fares. The estimate is provisional: our final quote sets out the total and any waiting, parking, tolls or requested extras.

Selected airport-to-centre arrivals use a fixed fare for the selected vehicle class within the configured central zone (usually 3 km; Piazzale Roma in Venice only). Other airport journeys use the standard driving-distance tariff without an airport supplement. If a class has no published fixed fare, request a quote. The final offer confirms the total.

The minimum booking is 3 hours. Rates are Comfort €75/hour, Minivan €95/hour and Premium €130/hour. Up to 150 km are included per booking; extra kilometres cost €2.40, €3.20 or €3.40 respectively. Agree your itinerary and any extra hours in advance. The airport supplement does not apply to hourly hire.

Online payment is not yet enabled. The payment method, deadline and any deposit are agreed in your confirmed quote; do not assume card payment in the vehicle is available. For an invoice, provide your company name, billing address and tax details when requesting the journey so the operator can confirm the arrangements.

Your confirmation specifies the meeting point and pickup instructions. At an airport, provide the flight number and terminal if known, and agree the meeting arrangements with our team. At a hotel or address, enter the full address and useful access instructions. If you cannot find the chauffeur, contact us using your booking reference.

Your flight number is required for airport pickup. When live tracking is activated, the booking page automatically checks FlightAware data every 5 minutes while it is open, showing available landing times and delays to you and your assigned chauffeur. If tracking is unavailable, the team checks with the airline. Contact us promptly if your flight changes or is cancelled. The booked pickup time is not automatically changed; confirm any adjustment with the team. Airport pickup includes 60 minutes of free waiting from actual landing, then €25 per started 30-minute period.

Airport pickup: 60 minutes of free waiting from the flight’s actual arrival. After that, €25 for each started 30-minute period. Additional waiting is charged separately from the transfer fare. For hotel/address pickups, waiting conditions are specified in your quote.

All pickup and return times are entered in local Italian time, Europe/Rome. Use the local time at the pickup location rather than your departure country’s time. For an airport departure, allow enough driving time and the check-in buffer recommended by your airline; tell our team your flight departure time.

Comfort is shown with a Mercedes-Benz E-Class, Minivan with a V-Class and Premium with an S-Class. Comfort and Premium allow up to 3 passengers and 3 bags; Minivan up to 7 passengers and 7 bags, subject to size and seating. Images illustrate the class; confirm the exact vehicle and capacity in your quote.

Enter the total number of bags and describe oversized items in the notes, including approximate dimensions. Golf bags, strollers and extra-large suitcases can reduce the remaining luggage space. Our team must confirm that everything fits safely; a larger vehicle or revised quote may be needed.

Select the child-seat option and add each child’s age, height and weight in the notes, together with the number of seats needed. Availability, seat type and any supplement must be confirmed before travel. Each child counts as a passenger; do not assume a suitable seat is automatically included.

For a transfer, select the return option and enter the return pickup date and time. The initial estimate doubles the same-route one-way price. Describe different return addresses, additional stops or detours in the notes. These require a tailored quote and confirmation; the automatic estimate does not calculate intermediate stops.

Contact us before booking with the assistance required, mobility equipment dimensions or pet and carrier details. An accessible vehicle, lift or pet-friendly arrangement is not automatically guaranteed. Our team will confirm suitability, availability and any conditions in writing before you accept the quote.

Contact us as soon as possible with your journey reference, date and a description of the item. We will ask the operator to check the vehicle and arrange the next steps if it is found. Collection or delivery arrangements, including any cost, must be agreed with our team.